Experience: With over 30 years in the DME and Home Health business, Coastal has created a model to successfully manage and understand the needs of Medicaid, Medicare, Exchange and Commercial members.
Commitment to Quality: Coastal focuses on delivering a superior value. From our Next Day Call Program which ensures that the members are educated about the equipment and medically appropriate services they are being provided, to the development of a Value Based Referral System built upon member satisfaction surveys, to our ability to interact with and provide care for Health Plan members 24 hours a day regardless of residence, to our Quality Improvement Program which incorporates lessons learned and strives for continuous improvement on our care model.
Unique: Coastal Care Services Inc. has created a collaborative model allowing Health Plans to choose the model that best fit their needs. Our collaborative model offers the option of utilization management, call center, IT support, claims management, specialized credentialing, network management, customized reporting, care management or all of the above.
Flexible & Customizable: We understand that all Health Plans are different therefore our management, our staff, and our systems are flexible and can be modified for the unique needs and characteristics of its members. This allows Coastal to easily share further data with Health Plans, which will bring an added value to the Health Plan’s current medical programs and analytical capabilities. We view the relationship as a strategic partnership and will adopt the Health Plan’s specific goals and objectives while incorporating their missions and values.