Electronic Visit Verification

The EVV deadline for Florida is October 1, 2019.

In compliance with the Agency for Health Care Administration (AHCA) Statewide Medicaid Managed Care contract, Coastal Care Services, Inc. (Coastal) will be implementing the use of our electronic visit verification (EVV) system.

Effective October 1, 2019, Home Health providers who provide home health services to Managed Medicaid Assistance (MMA) members must comply with Coastal’s requirement to use EVV.

Home health providers are encouraged to visit Coastal’s website for training materials. Providers may also request one-on-one training by contacting Coastal’s Provider Relations Director, Lisette Sanchez, at: 1-855-481-0505 ext. 1904 or via email: ProviderRelations@ccsi.care  Training materials will cover functionalities of the EVV system including:

  • Authorization Process
  • Checking in and out using the EVV GPS Mobile Application
  • Checking in and out using the EVV Telephonic Application
  • Billing for services rendered

Coastal’s  system allows the use of EVV third-party integration for approved integratable systems. Third-party integration means that home health providers who have an EVV system may continue to use it to capture and send EVV data. Providers who are interested in EVV third-party integration should contact Coastal’s Provider Relations Department.

What Services are part of the Program?

  • Home Health Aide
  • Home Health Nursing
  • PDN – LPN
  • PDN – RN
  • Therapies: Physical, Occupational, and Speech

What MCOs will be using Coastal’s EVV System?

  • Prestige Health Choice
  • Miami Children’s Health Plan
  • Lighthouse Health Plan
  • Vivida Health

Upcoming Training

To register for an online session.  Please submit your request 48 hours prior to the training session you would like to participate in to ProviderRelations@ccsi.care.  Below is a list of our scheduled webinars:

9/9/2019 – 11AM

9/16/2019 – 11AM

9/20/2019 – 11AM

9/23/2019 – 11AM

9/27/2019 – 11AM

9/30/2019 – 11AM


For additional information or to learn more, contact Coastal Care Services, Inc. at 1-855-481-0505.

Current Coastal Providers: