Coastal works on behalf of the Health Plan to help patients heal at home and achieve their best health outcomes by coordinating care with the patient, physician, and provider. Each patient receives a unique plan of recovery, using innovative solutions.



Call us 1-855-481-0505 (TTY/TDD 711)

Office: 8:30am-5:30pm (eastern)
Call center 24/7

senior on phone

Providers and Members may request the medical criteria used in making a given decision by contacting Coastal Care Services by phone at (855) 481-0505 or emailing at